Returns and Refunds

How It Works

At Esensually Yourz, we strive to provide you with high-quality products that enhance your spiritual journey. We understand that sometimes returns or refunds may be necessary due to various circumstances. Please read our return and refund policy carefully to understand how we handle such situations: 1. Returns and Exchanges:    - We accept returns and exchanges within 10 days from the date of purchase. To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging.    - To initiate a return or exchange, please contact our customer support team at esensuallyyourz@gmail.com within the specified time frame. We will guide you through the process and provide you with the necessary instructions.    - You will be responsible for any return shipping costs unless the return is due to a mistake on our part, such as a defective or damaged 2. Refunds:    - Once we receive the returned item and verify its condition, we will process your refund. Please allow 7 business days for the refund to be processed and reflected in your original payment method.    - Refunds will be issued for the purchase price of the item, excluding any shipping fees or additional charges incurred during the initial transaction.    - In the case of a refund, it will be credited back to the original payment method used at the time of purchase. ​ 3. Non-Refundable Items:    - Certain items are non-refundable, including but not limited to:      - Custom-made or personalized products.      - Digital downloads or subscriptions.      - Items that have been used, damaged, or altered from their original condition.      - Items purchased during promotional or clearance sales (unless specified otherwise).   4. Damaged or Defective Items:    - If you receive a damaged or defective item, please contact us via email immediately with supporting evidence (photographs or videos). We will assess the situation and provide you with instructions on returning the item or resolving the issue.    - In the case of damaged or defective items, we will cover the return shipping costs and either replace the item or issue a refund, based on your preference and product availability.   Please note that our return and refund policy applies only to purchases made directly through our website or authorized sales channels. If you have any questions or concerns regarding returns or refunds, please reach out to us via email and a response will be made within 48-72 hours.   We reserve the right to update or modify this return and refund policy at any time. It is your responsibility to review and stay informed about any changes.